Privacy Policy

Marmee Beauty LLC ("Marmee," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit marmeebeauty.com, purchase our products, take our scalp quiz, or otherwise interact with us. By using our site, you agree to the practices described below.

1. Information we collect

Information you provide to us

• Contact and identity details: your name, email address, phone number, and billing and shipping addresses.
• Order information: the products you buy, order value, purchase history, and gift messages.
• Payment information: your card or payment details are collected and processed by our PCI-compliant payment providers (such as Shopify Payments, Shop Pay, PayPal, and Apple Pay). We do not store full card numbers on our servers.
• Account information: if you create an account, your login credentials and saved preferences.
• Quiz and preference data: answers you give in our scalp-care quiz, including scalp type, concerns, and climate, so we can recommend products.
• Communications: messages, reviews, survey responses, and any content you send to our support team or post on our site.

Information we collect automatically

• Device and usage data: IP address, browser type, device identifiers, operating system, referring pages, and the pages and products you view.
• Cookies and similar technologies: used to operate the cart, remember preferences, analyze traffic, and support marketing (see Section 4).

Information from third parties

We may receive information from our service providers — for example, order-fulfillment partners, analytics providers, and advertising platforms — as well as from social media platforms if you engage with us there.

2. How we use your information

• To process, fulfill, and ship your orders and send order confirmations, shipping updates, and receipts.
• To create and manage your account and subscriptions.
• To provide customer support and respond to your inquiries.
• To personalize your experience, including quiz-based product recommendations.
• To send marketing emails and, where you have opted in, SMS messages about products, promotions, and content. You can opt out at any time.
• To improve our products, website, and services and to conduct analytics and research.
• To prevent fraud, enforce our terms, protect our customers, and comply with legal obligations.

3. How we share your information

We do not sell your personal information for money. We share information only as described here:

• Service providers: payment processors, shipping carriers, warehouse and fulfillment partners, email and SMS platforms, review platforms, and analytics providers who process data on our behalf.
• Advertising partners: platforms such as Meta and Google may use cookies to help us show relevant ads and measure performance. Depending on your jurisdiction, this may be considered "sharing" for targeted advertising, which you can opt out of (see Section 6).
• Legal and safety reasons: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Marmee, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and tracking technologies

We use cookies, pixels, and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and deliver and measure marketing. You can manage cookies through your browser settings and, where available, through the cookie-preferences tool on our site. Blocking some cookies may affect how the site functions. We honor Global Privacy Control (GPC) signals where required.

5. Email and SMS marketing

If you opt in, we may send you marketing emails and text messages. Message and data rates may apply to SMS. You can unsubscribe from emails using the link at the bottom of any message, and from SMS by replying STOP. Opting out of marketing does not stop transactional messages such as order and shipping confirmations.

6. Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Correct inaccurate information or complete incomplete information.
• Request deletion of your personal information.
• Opt out of targeted advertising, the "sale" or "sharing" of personal information, and certain profiling.
• Withdraw consent where processing is based on consent.
• Not receive discriminatory treatment for exercising your rights.

7. Data retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy — including providing our services, complying with legal, tax, and accounting requirements, resolving disputes, and enforcing our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted (SSL/TLS) connections at checkout and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continually to protect your data.

9. Children's privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, please contact us and we will delete it.

10. Third-party links

Our site may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

11. International visitors

We are based in the United States, and your information will be processed in the U.S. If you access our site from outside the U.S., you consent to the transfer and processing of your information in the U.S., which may have different data-protection laws than your country.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes take effect when posted, and we will update the effective date. Your continued use of our site after changes are posted constitutes acceptance of the revised policy.