Return & Refund Policy

Healthy hair starts at the scalp, and change takes a little time — which is why we give you a full month to see how your scalp responds. If marmee isn't right for you, we'll make it right. This policy explains our 30-day money-back guarantee, how returns and refunds work, and what to do if something arrives damaged.

1. Eligibility

• Refund requests under the guarantee must be made within 30 days of the delivery date.
• The money-back guarantee applies to your first purchase of a given product or bundle.
• For unopened products returned in original condition, you may request a refund within 30 days regardless of whether it's a first order.
• Bundles and kits are treated as a single item; individual products within a bundle are not refunded separately.
• Proof of purchase (order number or confirmation email) is required.

2. How to start a return or refund

• Email hello@marmeebeauty.com with your order number and a brief note about what didn't work for you.
• Our team will confirm your eligibility and send instructions, including a prepaid return label if a physical return is required.
• For the first-order guarantee, you generally do not need to ship back empty or nearly empty products.
• Please do not send items back before contacting us; returns received without prior authorization may not be processed.

3. Refunds and timing

Once your request is approved (and any required return is received and inspected), we issue your refund to the original payment method. Refunds are typically processed within 2–3 business days on our end and then appear within 5–10 business days depending on your bank or card issuer. We'll email you when your refund is on its way.

Original shipping charges are non-refundable unless the return is the result of our error (for example, a wrong or defective item). Return shipping is free when we provide a prepaid label under the guarantee.

4. Exchanges

Want to try a product better suited to your scalp instead of a refund? Let us know and we'll help you exchange your item. If there's a price difference, we'll either refund the difference or send a secure link for any balance due.

5. Damaged, defective, or incorrect items

We inspect every order before it ships, but if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, including shipping — no need to return the damaged item unless we ask.

6. Lost or stolen packages

If tracking shows your package as delivered but you can't locate it, please contact us within 7 days. We'll help you file a claim with the carrier and work to resolve it, including reshipping where appropriate.

7. Subscription orders

You can skip, pause, or cancel a subscription anytime before your next billing date through your account or by contacting support. The 30-day guarantee applies to your first subscription shipment of a product. Recurring shipments already processed follow our standard return rules for unopened items.

8. Non-returnable items

• Gift cards.
• Items marked "final sale" at the time of purchase.
• Products purchased from third-party retailers or unauthorized sellers — please contact the original place of purchase.
• Free gifts and promotional items (these should be returned with a related paid item where applicable).

9. Gifts

If you received a marmee product as a gift, contact us and we'll help arrange a refund in the form of store credit or an exchange, subject to the eligibility above.

10. Chargebacks

We're always happy to resolve issues directly and quickly. Please reach out to us before initiating a chargeback so we can help — most concerns can be solved with a quick message.