Shipping Policy

Here's everything you need to know about how, when, and where your marmee order ships. If you have a question that isn't answered here, our team is always glad to help.

1. Order processing

Orders are processed and packed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 p.m. EST, on weekends, or on holidays begin processing the next business day. You'll receive an order confirmation by email right after checkout, and a second email with tracking once your order ships.

2. Shipping rates and free shipping

• Free standard shipping on U.S. orders over $70 (excluding Alaska, Hawaii, and U.S. territories).
• For orders under $70, a flat-rate shipping fee is calculated and shown at checkout before you pay.
• Expedited shipping options are available at checkout for an additional cost.
• Subscription orders may qualify for free shipping as noted at sign-up.

3. Shipping methods and delivery estimates

We ship via trusted carriers including USPS, UPS, and FedEx. Delivery estimates below are in addition to processing time and are not guaranteed:

• Standard (Contiguous U.S.): 3–7 business days after processing.
• Expedited (U.S.): 2–3 business days after processing.
• Alaska, Hawaii & U.S. Territories: 5–10 business days; some expedited options may be unavailable.
• APO/FPO/DPO addresses: shipped via USPS; delivery times vary.

4. Order tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package to your door. Please allow up to 48 hours for tracking to update after you receive the email. If tracking hasn't moved after a few business days, contact us and we'll look into it.

5. Shipping address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; additional shipping charges may apply. We ship to residential and business addresses, as well as PO boxes where the carrier allows.

6. Shipping delays

Delivery estimates may be affected by factors outside our control, including carrier delays, severe weather, high-volume periods (such as holidays and major promotions), and customs. We appreciate your patience and will do our best to keep you informed.

7. Lost, stolen, or damaged packages

If your tracking shows "delivered" but you can't find your package, please check with household members and neighbors, then contact us within 7 days so we can help file a carrier claim and resolve it. If your order arrives damaged, contact us within 7 days with a photo and we'll send a replacement or refund per our Return & Refund Policy.

8. International shipping

We ship across the United States and internationally to a select list of countries, currently including Canada, the United Kingdom, Ireland, Australia, New Zealand, Germany, France, the Netherlands, and the United Arab Emirates. We are adding new destinations regularly — if you don’t see your country at checkout, join our email list and we’ll let you know when we ship to you. For international orders, any import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the product price or shipping charge.

9. Changes and cancellations

Need to change or cancel an order? Contact us as soon as possible. We process orders quickly, so we can only make changes before an order has shipped. Once shipped, our Return & Refund Policy applies.